Last updated: 2026-09-24

This Privacy Policy explains how UAB WitasPRO collects and uses personal data. It applies when you visit www.witaspro.eu, send us an inquiry, contact us by WhatsApp, phone or email, or buy from us. It also explains which cookies we use and what rights you have.

We follow the EU General Data Protection Regulation (GDPR) and the EU and Lithuanian rules on cookies and electronic marketing. For visitors and customers in the United Kingdom, we also follow the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who is responsible for your data

The data controller is UAB WitasPRO, company code 305485998, registered address: Žirmūnų g. 52-51, LT-09226 Vilnius, Lithuania.

For any question or request about your personal data, write to marius@witaspro.eu.

What personal data we collect

We collect only the data that we need:

Inquiry form: the product you are interested in, your name, country, email address, phone number (optional) and your message.
WhatsApp, phone and email: your name, phone number or email address, and the content of your messages.
Customers: your name, company, contact details, and details of your purchase and invoices.
Marketing choices: whether you agreed to receive news from us or to see our advertising on Google and Meta, and when you agreed or withdrew your consent.
Website use: data from cookies and similar technologies, for example the pages you visit, your device, your browser and your IP address. We use optional cookies only if you allow them (see "Cookies" below).

We do not ask for special categories of data, such as health data. Please do not include such data in your messages.

Why we use your data and on what legal basis

To reply to your inquiry. Legal basis: steps that you ask us to take before a possible contract (GDPR Article 6(1)(b)) and our legitimate interest in answering questions about our products (Article 6(1)(f)). You do not need to give consent for this.
To send your inquiry to our partner in your country, so that the partner can contact you and serve you locally. Legal basis: steps that you ask us to take before a possible contract and our legitimate interest in local service (Article 6(1)(b) and (f)).
To prepare offers, to sell equipment and to perform the contract. We use an AI assistant to help us read inquiries and draft offers; the decision is always made by a person. Legal basis: contract (Article 6(1)(b)).
To keep invoices and accounting records. Legal basis: our legal obligation under Lithuanian accounting law (Article 6(1)(c)).
To contact our customers after a sale, for example about service, spare parts, warranty or safety information. Legal basis: our legitimate interest in supporting the equipment that we sold (Article 6(1)(f)).
To ask our customers to write a review about us on Google. Legal basis: our legitimate interest (Article 6(1)(f)) and the rules for electronic marketing to existing customers. You can refuse these messages at any time. Each message includes a simple way to do this.
To send news about our products by email. For our customers, we may send news about similar products, and you can refuse them at any time. For everyone else, we send news only with your consent (Article 6(1)(a)).
To show you relevant advertising on Google and Meta platforms. For this, we may upload your email address or phone number to Google or Meta in a protected (hashed) form, so that they can match it with their users. We do this only with your consent (Article 6(1)(a)).
To measure how the website is used and to improve it. Legal basis: your consent in the cookie settings (Article 6(1)(a)).
To measure the results of our advertising on Google and Meta and to show relevant advertising. Legal basis: your consent in the cookie settings (Article 6(1)(a)).
To keep the website secure and working, to remember your language and your cookie choices, and to handle your requests and complaints. Legal basis: our legitimate interest (Article 6(1)(f)) and our legal obligations (Article 6(1)(c)).

When we use your data based on our legitimate interest, we have checked that this interest does not override your rights. You can ask us for more details and you can object (see "Your rights").

You do not have to give us your data. However, without your contact details we cannot reply to your inquiry.

Who receives your data

We do not sell your personal data. We share it only with the recipients below and only as much as they need.

Our partners. We may send your inquiry, or the details of your WhatsApp or phone contact, to the partner who serves your country. The partner uses the data to contact you and to offer its own service, so the partner is responsible for your data as a separate controller. Our partners are listed on the contact page. All our partners are in the European Economic Area (EEA). The list may change over time.
UAB Interneto Vizija (Lithuania) – hosting of our website and our email service.
MB TAX LT (Lithuania) – our accounting software iTax.lt, where we keep invoices and customer details.
Google (Google Ireland Limited and Google LLC) – Google Analytics 4 and Google Tag Manager (website statistics), Google Ads (advertising and advertising measurement, including customer lists if you gave consent), Google Search Console (website performance in Google Search), and Google reviews (if you write a review).
Meta (Meta Platforms Ireland Limited and Meta Platforms, Inc.) – Meta Pixel (advertising measurement), Meta advertising audiences (if you gave consent), and WhatsApp (if you contact us by WhatsApp).
Public authorities, courts and our legal or accounting advisers – only when the law requires it or when we need to protect our rights.
HubSpot (HubSpot Ireland Limited and HubSpot, Inc.) – a customer relationship management (CRM) system that we plan to use for inquiries, customer contacts and our communication with you. We will give it your data only when we start using it.
Anthropic (Anthropic Ireland Limited and Anthropic PBC) – the AI assistant that we use to read inquiries and prepare offers. We give it your inquiry and your contact details only for that purpose, and we do not allow it to be used for training AI models.

Our website statistics tool, Burst Statistics, works on our own server. It does not send your data to other companies.

Transfers outside the European Economic Area

Google and Meta may process your data in the United States and in other countries outside the EEA. These transfers are protected by the EU–U.S. Data Privacy Framework, under which both companies are certified, and by the Standard Contractual Clauses approved by the European Commission. Anthropic also processes data in the United States; that transfer is protected by the Standard Contractual Clauses. If we start using HubSpot, its transfers will be protected in the same way.

If we work with a partner in the United Kingdom in the future, the transfer is based on the European Commission decision that the United Kingdom protects personal data adequately.

If you are in the United Kingdom, your data is transferred to the EEA. The United Kingdom recognises that the EEA protects personal data adequately.

You can ask us for a copy of the safeguards at marius@witaspro.eu.

How long we keep your data

Inquiries and messages that did not lead to a purchase: we keep them for 2 years after our last contact with you. A copy of your inquiry stays on our website server only until it has been sent to our mailbox, and in any case no longer than 30 days.
Customer contact details, purchase history and the offer files we prepared for you: 10 years after your last purchase. We need them for service, warranty and safety questions, and to protect our legal rights.
Invoices and accounting records: 10 years, as Lithuanian law requires.
Consent to marketing: until you withdraw it. After that, we keep only a record of your consent and its withdrawal for 3 years, so that we can prove that we respect your choice and do not contact you again.
Complaints and requests about your data: 3 years after we close them.
Cookies: for the period shown in the cookie table below.

When the period ends, we delete the data or make it anonymous. We check our records at least once a year.

We do not make decisions about you based only on automated processing, and we do not use profiling that has legal or similarly significant effects on you.

Your rights

You have the right to:

get a copy of your personal data and information about how we use it;
ask us to correct data that is wrong or not complete;
ask us to delete your data;
ask us to limit how we use your data;
receive the data that you gave us in a common electronic format, or ask us to send it to another company;
object to the use of your data based on our legitimate interest;
object to marketing at any time – we will then stop all marketing to you, including review requests and advertising audiences;
withdraw your consent at any time, as easily as you gave it. This does not affect the use of your data before you withdrew it.

How to use your rights

Send your request to marius@witaspro.eu. We will reply without undue delay and not later than one month after we receive it. If your request is complex, we may extend this period by up to two more months and we will tell you why. If we cannot confirm who you are, we may ask you for additional information. Using your rights is free of charge.

Complaints

If you are not satisfied with how we use your data, please write to us first at marius@witaspro.eu. We will confirm that we received your complaint within 30 days, we will investigate it, and we will tell you the result without undue delay.

You also have the right to make a complaint to a data protection authority:

in Lithuania – the State Data Protection Inspectorate (vdai.lrv.lt);
in the United Kingdom – the Information Commissioner's Office (ico.org.uk);
in any other EU country – the authority in the country where you live, work or where the problem happened.

Cookies

Cookies are small text files that a website saves in your browser. We use three categories of cookies:

Necessary cookies – needed for the website to work, to remember your language and to remember your cookie choices. These cookies are always on.
Analytics cookies – help us understand how visitors use the website. We use them only if you allow them.
Marketing cookies – help us measure and show our advertising on Google and Meta. We use them only if you allow them.

No analytics or marketing tool starts before you make a choice. You can accept all cookies, reject all optional cookies with one click, or choose each category in the cookie settings. Rejecting is as easy as accepting.

We remember your choice for 12 months. During this time we do not ask you again, unless you change your choice yourself or we add new types of cookies.

We use Google Consent Mode. It sends your cookie choice to Google tools, so that they work only as far as you allowed.

Cookies we use

Name	Provider	Purpose	Category	Expiry
witas_cookie_consent_v1	WitasPRO	Saves your cookie choices and the time you made them	Necessary	12 months
cookies_choice	WitasPRO	Saves that you made a cookie choice	Necessary	12 months
witas_lang_pref	WitasPRO	Remembers the language you selected	Necessary	12 months
burst_uid	WitasPRO (Burst Statistics, on our own server)	Counts visits and pages visited	Analytics	30 days
_ga	Google (Google Analytics 4)	Tells visitors apart for website statistics	Analytics	up to 2 years
_ga_DZCLL6T099	Google (Google Analytics 4)	Saves the state of your visit for website statistics	Analytics	up to 2 years
_gcl_au	Google (Google Ads)	Connects visits to the website with clicks on our Google ads	Marketing	3 months
_fbp	Meta (Meta Pixel)	Connects visits to the website with our advertising on Facebook and Instagram	Marketing	3 months

When you allow marketing cookies, Google and Meta may also read or set their own cookies on their own domains. They explain this in their privacy policies: policies.google.com/privacy and www.facebook.com/privacy/policy.

How to change or withdraw your consent

You can change your choice at any time. Open the Cookie settings (the link is also at the bottom of every page), change your choice and save it. You can also delete cookies in your browser settings.

Changes to this policy

We review this policy regularly and update it when our services or the law change. The new version is valid from the date it is published on this page. The date of the last update is shown at the top of the page. If the changes are important, we will also show a notice on the website. If a change needs your new consent, we will ask for it.